Last Updated: 05.06.2023
At Twin Science, we value your privacy and are committed to protecting your personal
information. This Privacy Policy explains how we collect, use, disclose, and protect your
personal data when you use our Twin app and Twin Dashboard.
By using our services, you consent to the terms outlined in this Privacy Policy.
"Educators" refers to individuals who are educators or educational institutions
using the Twin Dashboard to access curriculum-aligned content, create
communities, assign content, view community / communities and users’ reports.
"Parents" refers to individuals who are signing up to Twin app and using Twin
Dashboard to monitor their children's progress, access their children's reports,
and engage with their children's educational journey.
"Users" refers to children who use the Twin app for STEAM education by
parental approval, accessing modules such as challengers, interactive
educational videos, games, forums, adventures, trivia, shop and Twin Science
Kits related contents.
The Twin app is a mobile application that provides kids with STEAM (Science,
Technology, Engineering, Art, Math) education. It offers various modules, including
challengers (DIY projects), interactive educational videos, educational games, forums,
adventures, trivia, shop and Twin Science Kits.
The Twin Dashboard is designed for both; educators and parents. Educators can
access our curriculum-aligned content, create communities, assign content, and view
community /communities and users’ reports. Parents have access to their children's
reports which is a premium feature via the dashboard.
For the purposes of this Privacy Policy:
"Twin Science," "we," "us," or "our" refers to TWIN SCIENCE & ROBOTICS UK
LIMITED the company providing the Twin app and Twin Dashboard.
"Personal Data" refers to any information that relates to an identified or
identifiable individual.
"Service" refers to the Twin app and Twin Dashboard.
"Service Provider" refers to any third-party company or individual employed by
Twin Science to facilitate the Service, provide services on behalf of Twin
Science, or assist in analyzing how the Service is used.
3.1 Definition Table:
Twin Science
Refers to Twin Science, Inc, the company providing the Twin app
and Twin Dashboard.
Personal Data
Refers to any information that relates to an identified or identifiable
Refers to the Twin app and Twin Dashboard.
Service Provider
Refers to any third-party company or individual employed by Twin
Science to facilitate or analyze the Service.
While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you. Personally
identifiable information may include, but is not limited to:
Email address,
Birth Year,
Usage Data
Usage Data is collected automatically when using the Services.
Usage Data may include information such as your Device's Internet Protocol address
(e.g. IP address), browser type, browser version, the pages of our Service that you visit,
the time and date of your visit, the time spent on those pages, unique device identifiers
and other diagnostic data.
When you access the Service by or through a mobile device, we may collect certain
information automatically, including, but not limited to, the type of mobile device you
use, your mobile device unique ID, the IP address of your mobile device, your mobile
operating system, the type of mobile Internet browser you use, unique device identifiers
and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service
or when you access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on our Service
and store certain information. Tracking technologies used are beacons, tags, and
scripts to collect and track information and to improve and analyze our Service. The
technologies we use may include:
Cookies or Browser Cookies: A cookie is a small file placed on your Device.
You can instruct your browser to refuse all Cookies or to indicate when a Cookie
is being sent. However, if you do not accept Cookies, you may not be able to use
some parts of our Service. Unless you have adjusted your browser setting so that
it will refuse Cookies, our Service may use Cookies.
Web Beacons: Certain sections of our Service and our emails may contain small
electronic files known as web beacons (also referred to as clear gifs, pixel tags,
and single-pixel gifs) that permit the Company, for example, to count users who
have visited those pages or opened an email and for other related website
statistics (for example, recording the popularity of a certain section and verifying
system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your
personal computer or mobile device when you go offline, while Session Cookies are
deleted as soon as you close your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Purpose: These Cookies are essential to provide you with services available
through the Website and to enable you to use some of its features. They help to
authenticate users and prevent fraudulent use of user accounts. Without these
Cookies, the services that you have asked for cannot be provided, and we only
use these Cookies to provide you with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Purpose: These Cookies identify if users have accepted the use of cookies on
the Website.
Functionality Cookies
Type: Persistent Cookies
Purpose: These Cookies allow us to remember choices you make when you use
the Website, such as remembering your language preference. The purpose of
these Cookies is to provide you with a more personal experience and to avoid
you having to re-enter your preferences every time you use the Website.
The Company may use Personal Data for the following purposes:
To provide and maintain our Services, including to monitor the usage of our
For the performance of a contract: the development, compliance and undertaking
of the purchase contract for the products, items or services you have purchased
or of any other contract with us through the Service.
To contact you: to contact you by email, or other equivalent forms of electronic
communication, such as a mobile application's push notifications regarding
updates or informative communications related to the functionalities, products or
contracted services, including the security updates, when necessary or
reasonable for their implementation.
To provide you with news, special offers and general information about other
goods, services and events which we offer that are similar to those that you have
already purchased or enquired about unless you have opted not to receive such
To manage your requests: to attend and manage your requests to us.
For other purposes: we may use your information for other purposes, such as
data analysis, identifying usage trends, determining the effectiveness of our
promotional campaigns and to evaluate and improve our Service, products,
services, marketing and your experience.
We may share your personal information in the following situations:
Personal Data which are an integral part of Twin Science's operations, are not sold. We
share your Personal Data only under the circumstances detailed below and always in
compliance with GDPR regulations:
Service Providers: We collaborate with certain third-party service providers to
carry out various tasks on our behalf, such as preparing and sending children's
reports, providing user support services, and facilitating payment transactions.
These service providers are given access to your Personal Data strictly to
perform these tasks. All third-party service providers we work with are under
obligation to maintain confidentiality and security.
Affiliated Businesses: As Twin Science grows, we may share your information
with our parent company, our subsidiaries, joint venture partners, or other
companies that we control or that are under common control with us. In such
cases, these companies must uphold the privacy standards outlined in this
Privacy Policy.
User Profiles: We use the email addresses provided by users to manage their
accounts and facilitate interactions within our services. We do not disclose users'
email addresses to other users.
Anonymized Data: We may create and share anonymized data from the
Personal Data we collect. This data is encrypted in a way that it cannot be used
to identify individual users. We use this anonymized data to analyze and improve
our services.
Legal Obligations and Protection of Rights: In certain situations, we may
need to share your Personal Data to comply with legal obligations or court
orders, or to protect the rights, property, or safety of Twin Science, our users, or
Consent: We will always inform you when your Personal Data may be shared
with third parties outside of the situations mentioned above, and you will always
have the option to prevent this sharing of information.
Our commitment is to ensure the privacy and protection of your data. As part of this
commitment, we do not share any Personal Data with third parties beyond service
For any further questions, you can contact us at
The Company will retain your Personal Data only for as long as is necessary for the
purposes set out in this Privacy Policy. We will retain and use your Personal Data to the
extent necessary to comply with our legal obligations (for example, if we are required to
retain your data to comply with applicable laws), resolve disputes, and enforce our legal
agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is
generally retained for a shorter period of time, except when this data is used to
strengthen the security or to improve the functionality of our Service, or we are legally
obligated to retain this data for longer time periods.
We will not retain users' Personal Data for a period longer than necessary for
educational purposes, to fulfill legal or contractual obligations, or to provide services
related to the collection or reception of the child's Personal Data. Additionally, we only
retain a child's Personal Data as long as the accounts are active, unless there is a legal
or contractual obligation, or if it's necessary to ensure the security of our services.
Your information, including Personal Data, is processed at the Company's operating
offices and in any other places where the parties involved in the processing are located.
It means that this information may be transferred to — and maintained on — computers
located outside of your state, province, country or other governmental jurisdiction where
the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information
represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this Privacy Policy and no transfer of your
Personal Data will take place to an organization or a country unless there are adequate
controls in place including the security of your data and other personal information.
You have the right to delete or request that we assist in deleting the Personal Data that
we have collected about you.
You may delete your account via mobile app or the dashboard or contact us to request.
Please note, however, that we may need to retain certain information when we have a
legal obligation or lawful basis to do so.
At Twin Science, we take the privacy and protection of children's personal data
seriously. We adhere to the requirements outlined by the Children's Online Privacy
Protection Act (COPPA) in the United States and the General Data Protection
Regulation (GDPR) in the European Union when collecting and processing children's
personal data online.
To ensure compliance with COPPA, we obtain verifiable parental consent before
collecting personally identifiable data from children under the age of 13. Similarly, under
GDPR, parental consent is required for children under the age of 16 in the European
Union or the United Kingdom.
We do not knowingly collect or solicit personal data from children under the age of 13
(for the United States) or under the age of 16 (for the European Union or the United
Kingdom) without parental consent.
In our services, we offer "challenges" where children have the option to upload photos
or videos. By creating an account for their child, parents or guardians implicitly grant
permission for Twin Science to collect and process the child's personal data, including
uploaded photos or videos. We limit the collection of personal data from children to what
is reasonably necessary for the use of our services.
If you believe that a child has provided excessive personal data without parental
consent, please contact us at We will promptly address the
issue and take appropriate action.
At Twin Science, we take the security of your Personal Data seriously. We have
implemented various measures to protect your information and maintain its
confidentiality. However, despite our efforts, we must acknowledge that it is not possible
to provide complete assurance against all potential risks.
Your Personal Data is protected with a password for your privacy and protection. It is
your responsibility to choose a strong password, safeguard it, and restrict access to
your computer and browser by logging out after each session. We recommend using a
combination of letters, numbers, and symbols to create a secure password.
While we strive to maintain the security of your information, external factors such as
unauthorized access or hardware/software errors can pose a threat to data security at
any time. We cannot guarantee the security of your information under all circumstances.
Furthermore, our website may contain links to other websites whose privacy practices
we are not responsible for. We encourage you to review the privacy policies of these
external sites when you visit them to understand how they collect, use, and protect your
information. Please note that our Privacy Policy applies solely to the information
collected on Twin Science services.
We may update this Privacy Policy from time to time to reflect changes in our practices
or legal requirements. We will notify you of any material changes by posting the updated
Privacy Policy on our website or through other appropriate means. Your continued use
of the Twin app and Twin Dashboard after any modifications constitute your acceptance
of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our
privacy practices, please contact us at Our dedicated team is
available to assist you and address any concerns you may have.